Pro-Fit Linear Fueldoors

What is your return policy?

You have up to 15 days after the ship date to initiate your return. Your items must reach us within 30 days from ship date. Items received after 30 days will not be accepted for return. We will ship late items back to you.

When we receive your items, we will refund your order amount minus PayPal transaction fees and the original shipping charges. In addition, all returns are subject to a 15% restocking fee.

To qualify for a refund, ALL items must be returned in their original unused condition, including the original packaging, manufacturer's containers, documentation, and all accessories. We will not accept returns if packaging is not in its original condition - we will return such items to you. If you reject that return shipment, Pro-Fit reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

How do I initiate a return?

It's easy to initiate a return. Simply contact us at info@fueldoors.com stating what you are returning and the reason for the return. We will reply with further instructions.

How do I return my custom fuel door?

Custom fuel door orders are non-refundable! Please be absolutely sure about your custom fuel door order before completing your purchase!

A custom fuel door is defined as any fuel door with one or more of the following:

One or more FINISH selections (including, but not limited to Anthrocite, Polished, Primered, Powdercoated, and/or Painted)
One or more SPECIAL ORDER selections (including, but not limited to No Latch Cap, Custom Engraving, Tamper-Proof Bolts, Cap Bolts, Alternate Bolt Pattern, Polished Linear Mechanism, and/or Combination Finish)
A GT40-style fuel door
A DDC-style fuel door

Changes to a custom fuel door order are possible depending on the manufacturing stage of your fuel door. If you want a change, contact us ASAP, but be aware that your change request may not be possible if your fuel door is too far along in the manufacturing/assembly process.

Which products qualify for returns?

Any product except custom fuel doors as defined above.

Occasionally an item will be damaged during shipment. If you notice any damage to the box or item, note the damage in detail on the receipt and do not accept delivery of the package.

It is important that you do not accept or sign for a damaged package. Contact Pro-Fit immediately. We will send you a replacement item or credit your account upon receipt of the item at our warehouse.

Are there any restocking fees?

All returns are subject to a 15% restocking fee per item.

What if I paid for my order through PayPal?

We will send the refund money back to your PayPal account under the email address that you used to make the purchase.

How long does it take for my account to be credited?

Our warehouse and accounting staff work hard to process returns as quickly as possible. Processing returns can be complicated. Please allow 10 to 14 days after we receive the items to process your credit.

How long do I have to return a product?

What if I return an item after 30 days?

We do not accept returns that reach us after 30 days from the original shipping date. Items received after 30 days will not be accepted for return.

At Pro-Fit, we try hard to serve our customers better than anyone else. We wish we could accept all returns without any questions or limitations, but that is just not possible. Thank you for honoring these return policies.

Thank you for choosing Pro-Fit Linear Fuel Doors!